This report provides monthly summary information about your sales, charges against your sales, and both transaction and monthly fees. Starting April, 2011, you can download this report in PDF format at 9:00 AM local time on the fifth of each month. Reports that have been generated will be retained for two years to download instantly.
The Merchant Processing Statement PDF contains the following types of information:
Your business name, address, account number, account email address, and statement period appears on the top right of the first page.
Communication about your account or other important PayPal notifications appear in this section.
Account activity summary of the money that came into and left your account during the statement period.
The graph on the left shows the summary breakdown of sales and cost of sales for the statement month. The graph on the right shows month-by-month trend of sales, cost of sales, and purchases (year-by-year comparison, if data is available).
How to contact PayPal Customer Service on the phone, through email, or by postal mail.
Provides more detail than the Merchant Processing Statement cover page. It contains the following sections:
The money in your account is divided into the parts explained below:
Available balance - The amount available for you to spend and/or withdraw from your account.
Reserves balance - The net result of all reserve holds and release activity for the month. Reserves are funds in your PayPal account set aside for a period of time to cover pending disputes, reversals, and chargebacks. For instance, PayPal might set aside 10% of each sale as a reserve for 90 days.
Total balance - The sum of the available balance and the reserves balance.
Payables balance - The amount owned by you to PayPal, but not received into your account at the end of the reporting period.
The Activity Overview provides details about money movements in and out of your account during the month.
Sales activity - Gross sales activity in your account.
Fees - Transaction, cross-border, currency conversion, product subscription fees, etc, you paid or were paid to you.
Disputes - Amounts from transactions that buyers filed disputes for in the PayPal Resolution Center.
Transfers & Withdrawals - Money you put into and took out of your account by transfers to and from banks, credit cards, buyer credit.
Purchase - Money you used to buy goods and services with your account.
Reserves balance - Reserve holds and release activity for the month.
Other account activity - Miscellaneous transactions, such as money market account interest and debit card cashback rewards.
This section gives you more information about reserves activity in your account for the past month.
Reserve holds - Money put in reserve status; this money is not available for your use.
Reserve releases - Money coming out of reserve status; this money is now available for your use.
Payment review holds - During payment review, we examine a payment made to you (for up to 24 hours) before you can accept it, due to a potentially high risk of loss. While a transaction is on payment review hold, we recommend that you do not ship the item. If we allow you to accept the payment, you can then either approve the payment or reverse the payment back to the buyer’s account.
Payment review releases - Money coming out of payment review. This money is now available for your use in transactions or for withdrawals from your account
Payment holds - Payment holds are amounts of money that belong to you, such as security deposit, but that we set aside and are not available for your use or withdrawal. Funds on hold will be released to you at our discretion.
Payment hold releases - Money coming out of hold status. This money is now available for your use in transactions or for withdrawals from your account.
Gift certificate holds - Money that we set aside when buyers buy gift certificates on your website. This amount is not available for your use or withdrawal.
Gift certificate redemptions - Money spent by buyers using gift certificates bought on your website for goods and services.
This section shows online payment activity, as well as credit and debit card activity. The average sales amount is calculated as shown below:
Average sales amount = (Sales amount) / (Sales count)
Transaction processing fees are calculated as shown below:
(Count * Fixed fee amount) + (Amount * % rate/100)