The Search Transactions page provides many options to look for transactions. The transactions that match your search criteria are displayed in table format.
To access the Search Transactions page, click the Search Transaction tab.
Be sure to enter information for all fields denoted by an asterisk.
For Search By, select the criteria you want to use to search for the transaction. You have the following options:
Batch ID. Search for specific transactions using the Batch ID number
Comment 1. Search for transactions by specifying the text used in the Comment 1 field when the transactions were originally submitted.
Comment 2. Search for transactions by specifying the text used in the Comment 2 field when the transactions were originally submitted.
Credit Card Number. Search for all transactions that use a particular credit number.
Credit Card Reference. Use Transaction ID information to search for transactions using the same credit card account number as a particular transaction. This search allows you to assist customers that feel that they have been double-billed for an order.
Order ID. This option is available only to CyberCash users. Search for transactions using the Order ID you specified during the transaction.
PayPal Transactions. Search transaction performed using Payflow SDK and/or express checkout.
Purchase Order Number. Search for transaction using the purchase order number. The search finds exact matches, no partial order numbers will be found.
Transaction ID. Search for a particular transaction using its Transaction ID. You can
Depending on your Search By selection, enter the related information in the next field, such as the Transaction ID or Batch ID number.
For the Date Range, select an option from the drop-down menu, or specify the custom date range in the From and To fields.
If you have selected Transaction ID as the Search By option, then you cannot specify a date because it will search by the Transaction ID regardless of when the transaction occurred.
Specify the Time Zone for your search time.
In the Transaction Mode field, specify whether to display Live or Test transactions.
If you want to download your search results, click the radio button next to Download Results and select a format you would like to download the results in. You have the following options: ASCII Text and ASCII Text with Headings. The ASCII format enables you to import the data to a spreadsheet or to an accounting or reconciliation application. The ASCII Text with Headings format displays headings for your results.
Click Submit to search for the transaction you specified.