This page is available only if you have signed up for Recurring Billing Service.
Configure Customer Email page enables you to specify that an automated email receipt or notice for failed transactions be sent to your customers when a payment occurs.
Only administrators can modify this information. If you do not have administrator privileges, you can only view this information here.
PayPal sends these email messages on your behalf, so the message does not appear in your email folder as a sent item.
To access the Configure Customer Email page, navigate to Service Settings -> Recurring Billing -> Customer Email.
Before creating email settings, select one or both of the following options regarding the recipient of the email:
Email Receipt to Customers. PayPal emails a receipt whenever a recurring billing transaction succeeds.
Email Optional Transaction Report to Customers. PayPal emails a receipt when an optional transaction succeeds. An optional transaction is a one-time transaction and is not considered a recurring payment.
In the Receipt Sender field, enter the email address from which the messages should originate. This is typically the email address of someone in your organization that can provide support.
You have the option of specifying text that should appear at the beginning (Header) and end (Footer) of the email message. You can enter up to 510 characters for each.
Click Submit.
Click the Email Payment Failure Notification to Customers checkbox. Accordingly, PayPal emails a notice whenever a recurring billing payment fails. The message is sent only once per payment period, regardless of how many transactions failed in attempting to process payment.
In the Payment Failure Sender field, enter the email address from which the messages should originate. This is typically the email address of someone in your organization that can provide support
You have the option of specifying text that should appear at the beginning (Header) and end (Footer) of the email message. You can enter up to 510 characters for each.
Click Submit. A gray notification box appears towards the top of the page confirming the changes. If there are any errors, a yellow box appears towards the top of the page stating the problem.